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Stuck? A real person jumps in.

No bots and no scripted replies. You message a real person on our Redditch team, and we can hop straight into your editor, see exactly what you see, and fix it with you.

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Built for every kind of business

Anyone who'd rather run their business than learn web design. If ‘I'll just ask someone’ sounds good, that's us.

First-time builders

Friendly help the first time you build a site.

Busy owners

Hand us the fiddly bit and get back to work.

The not-techy

Plain-English answers, never jargon.

Anyone stuck

A second pair of hands the moment you need one.

Real humans, never chatbots.

Message us and you'll reach an actual person on our team — not a bot reading a script. We answer in plain English, and we actually help.

  • Real people, not bots
  • Plain-English answers
  • Based in Redditch, UK

We can edit alongside you.

With your say-so, we can hop into your editor and see exactly what you see. We'll fix the spacing, sort the layout, or show you how — live.

  • We see your editor, with permission
  • Fixes done with you, not to you
  • Learn as we go, if you want

Help that's actually quick.

You're talking to the people who build it, not a call centre reading from a script. We'll tell you where you are in the queue, and we're happy to help with the small stuff as well as the big.

  • Answered by the people who build it
  • Priority queue on Premium ++
  • Here for the small stuff too

Help on every plan

Real people either way. Paid plans move you from the docs to a real inbox, and to the front of the queue at the top.

LimitFree£0Premium£6.99Premium +£11.99Premium ++£17.99
SupportHelp docsEmailEmailPriority email
Page version history3101010

Version history means most "can you undo that?" moments you can fix yourself, instantly. See all plans.

Support questions

If your question isn't here, just email hello@sincecode.com — a real human reads every one.

Is there really a human on the other end?
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Yes — a real person from our team in Redditch. No bots pretending to be people, no offshore script-readers.
How fast will I hear back?
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It depends how busy we are. At quiet times you'll hear back quickly; when a few people are ahead of you, you'll join a queue and we'll tell you where you are in it. Premium ++ goes to the front. If something needs proper digging into, we'll say so rather than leave you guessing.
Can you actually fix things for me?
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With your permission, yes. We can jump into your editor and sort the problem with you, or point you the right way — whichever you prefer.
Is help included on my plan?
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On the Free plan you get our help documents. Every paid plan adds email support from a real person, and Premium ++ puts you at the front of the queue. There's no separate support product to buy on top.

Other standout features

Each one is built into the Sincecode builder. No plugins. No add-ons.

Form submissions

Every enquiry in one tidy inbox

Contact forms, quote requests and questions, all in one place with instant email alerts.

Appointments

Take bookings direct from your site

For hairdressers, photographers, anyone on appointments. Customers pick a slot, you see who's coming.

Get found on Google

Show up when locals search for you

SEO handled automatically — titles, sitemaps and fast pages, on every page.

Real help, from real people.

Email support from a real person on every paid plan. Free plans get our help documents.

Start with the Builder

Build a real website free on a sincecode subdomain, then add support from a real person when you upgrade.

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Hire an expert

Want this built into a fully custom site? Our team will design and build it for you. Free quote, no obligation.

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